Engineer, Solutions

About Helius

Helius is developing the foundational infrastructure for Solana, enabling developers to build the next wave of crypto-based applications. Our goal is to speed up the creation of internet capital markets by making on-chain development simpler, quicker, and more user-friendly.

Thousands of teams, from early startups to major players like Coinbase, Phantom, and Jupiter, depend on Helius APIs, webhooks, and indexing tools to support their products. Backed by Haun Ventures, Founders Fund, and Foundation Capital, we are a small, experienced team focused on performance, simplicity, and scalability within decentralized systems.

Check out our Helius Manifesto to learn more about our approach and core values.

About The Role

We are looking for a Solutions Engineer who enjoys being the primary technical contact for developers working on Solana. You will oversee the customer support process, responding to challenging questions live, solving integration issues, and transforming repeated challenges into improved products, documentation, and tools.

This position blends technical support, solutions engineering, and internal engineering collaboration. You will engage daily with our developer community, identifying recurring needs and delivering code, demos, and automation that enhance the overall Helius developer experience.

We operate quickly and value ownership. If you are passionate about supporting developers, and about the distributed systems and crypto infrastructure that make it possible, you’ll be a great fit here.

What You'll Do

• Act as the main technical contact for developers utilizing Helius APIs and streaming solutions
• Diagnose issues, replicate bugs, and coordinate with engineering to deploy fixes
• Create code examples, demos, and SDKs to help customers integrate more efficiently
• Update and extend documentation, tutorials, and guides in response to real user questions
• Automate support processes using internal tools, scripts, and AI-powered systems
• Work with engineering on feature requests, bug tracking, and improvements driven by customer needs
• Be active in Discord and Telegram to assist developers, collect feedback, and identify trends
• Collaborate with enterprise and ecosystem partners to plan integrations and enhance performance
• Prototype new experimental features with engineers and product stakeholders based on customer input

What You'll Bring

• 1-2 years of experience in a technical capacity (support, engineering, solutions, or devrel)
• Enthusiasm for the Solana ecosystem, distributed systems, and internet capital markets
• Ability to read and write code (TypeScript & Rust are preferred)
• Strong curiosity, proactive mindset, and sense of ownership
• Excellent written and verbal communication skills, particularly in explaining complex technical topics
• Commitment to assisting developers and elevating the developer experience

Nice to Have

• Previous experience in a developer-facing support or solutions position with high-volume or real-time community channels (Discord, Telegram, forums)
• Familiarity with APIs, SDK development, or open-source projects
• Background in startups or working within small, agile teams

Why Helius?

• High-impact contributions: Your work will support applications used by millions in the Solana ecosystem, including Coinbase, Jupiter, and Phantom
• Ownership & growth: Lead major initiatives, help shape architecture and product strategy, and take on greater responsibility as we grow
• Remote-first flexibility: Work from wherever you’re most productive as part of a flexible, fully distributed team
• Market-leading comp & perks: Competitive salary, significant equity, generous vacation, wellness stipends, and support for education and travel
• Mission-driven team: Join ambitious builders who move quickly, take initiative, and are defining the future of decentralized applications